0447 562 539

Builders Helping Builders

Privacy Policy

Terms and Conditions & Privacy Policy

Builders Helping Builders Last Updated: 28 March 2026

1. Introduction

Builders Helping Builders (“we”, “us”, or “our”) is committed to protecting the privacy of all individuals who access or use our platform. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our platform, you agree to the collection and use of your information as described in this policy.

2. Who We Collect Information From

We collect personal information from all users of the Builders Helping Builders platform, including but not limited to:

    • Sole traders seeking licensing support (e.g., individuals pursuing QBCC builder’s licences)

    • Building company owners and nominees

    • Property developers seeking licensing guidance

    • Homeowner-builders engaging with our mentorship framework

3. What Personal Information We Collect

We collect the following categories of personal information:

    • Full name

    • Email address

    • Phone number

We collect only the information necessary to deliver our services and will not collect information that is excessive or irrelevant to our platform’s purpose.

4. How We Collect Your Information

Personal information is collected directly from you when you:

    • Register for an account on the platform

    • Submit an enquiry or contact form

    • Engage with our licensing support or mentorship services

    • Communicate with us via email, phone, or the platform

5. Why We Collect and Use Your Information

We use your personal information to:

    • Create and manage your user account

    • Match you with appropriate services, mentors, or licensee nominees

    • Communicate with you regarding your licensing journey, application progress, or platform updates

    • Provide customer support and respond to your enquiries

    • Comply with our legal obligations under applicable Queensland and Commonwealth law

We will not use your personal information for purposes other than those stated above without your consent.

6. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may share your information with:

    • Service providers who assist us in operating the platform (e.g., hosting providers, email delivery services), bound by confidentiality obligations

    • QBCC or relevant regulatory bodies, where required by law or where you have provided consent as part of a licensing application

    • Mentors or licensee nominees, only with your explicit consent and to the extent necessary for service delivery
    • Law enforcement or government authorities, where required by law
    • We share the information provided with our industry professional Licencing partners Construction Licensing

All third parties with whom we share information are required to handle it in accordance with applicable privacy legislation.

7. Storage and Security of Your Information

Your personal information is stored securely on servers located in Australia. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:

    • Encrypted data transmission (SSL/TLS)

    • Access controls and authentication

    • Regular security reviews

While we take all reasonable precautions, no data transmission over the internet can be guaranteed as completely secure. You provide information at your own risk.

8. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, personal information is securely deleted or de-identified.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

    • Access the personal information we hold about you

    • Correct inaccurate, incomplete, or outdated information

    • Request deletion of your information, subject to our legal obligations

    • Withdraw consent where processing is based on your consent

    • Make a complaint if you believe your privacy rights have been breached

To exercise any of these rights, please contact us using the details below.

10. Cookies and Analytics

Our platform may use cookies and similar tracking technologies to improve user experience and analyse platform usage. You may disable cookies through your browser settings; however, doing so may affect platform functionality.

11. Links to Third-Party Sites

Our platform may contain links to third-party websites, including the QBCC website and other industry resources. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the platform following any changes constitutes your acceptance of the updated policy.

13. Contact Us and Complaints

If you have any questions about this Privacy Policy, wish to access or correct your information, or wish to make a complaint, please contact us:

Builders Helping Builders Email: ryan@bhba.com.au Phone: 0447 562 539 

If you are not satisfied with our response to a complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

This Privacy Policy applies to all users of the Builders Helping Builders platform, regardless of user type or stage of the licensing journey.